Returns Policy – Skin Clinic Branded Products
Effective Date (UPDATED ON) : 03/06/2026.
Applicable To: All branded skincare, cosmetic, and beauty products purchased at Younique Skin Clinic and Spa, in-clinic or via our official online store.
At Younique Skin Clinic and Spa, we are committed to delivering high-quality branded products and ensuring your complete satisfaction. This policy outlines your rights and our procedures for returns, exchanges, and refunds, in compliance with UK consumer rights legislation (including the Consumer Rights Act 2015 and the Distance Selling Regulations).
1. General Principles;
• All products sold are genuine, branded items sourced directly from authorised distributors or manufacturers.
• Due to the personal nature of skincare and beauty products, and for hygiene and safety reasons, some items cannot be returned once opened or used.
• This policy applies only to products purchased directly from Younique Skin Clinic and Spa. We cannot accept returns or process refunds for items bought from third-party retailers, marketplaces, or unauthorised sellers.
2. Eligibility for Returns & Refunds
Eligible for Return/Refund:
You may return an item within 14 calendar days of receipt if:
• It is unopened, unused, and in its original, sealed packaging with all seals, tamper-evident labels, and protective wrapping intact.
• It is faulty, damaged upon delivery, or does not match the product description provided at the time of purchase.
• You have changed your mind (applies to unopened items only, in line with consumer cooling-off rights).
Not Eligible for Return/Refund
We cannot accept returns or issue refunds if:
• The product has been opened, used, or tampered with (hygiene and safety regulations prevent resale or return of used personal care items).
• The original packaging, seals, or labels are missing, broken, or damaged.
• The product was purchased during a final clearance, promotional sale, or as part of a gift set (unless faulty).
• You have experienced skin sensitivity or reaction after use — please see Section 5 for guidance.
3. Return Process
Step 1: Notify Us
Contact us within 14 days of receiving your order:
• Email: lynneyouniqueskin@googlemail.com
• Phone: 01543520026
• In-clinic: Speak to the owner Lynne.
Please provide:
• Proof of purchase (receipt/invoice)
• Product name and reason for return
• Photographs of the item and packaging (for damaged/faulty claims)
Step 2: Returning the Item:
Once we confirm your return eligibility:
• Return the product to us in secure packaging, ensuring it is well-protected during transit.
• For in-clinic purchases: You may return items directly to the clinic during opening hours.
• For online purchases: You are responsible for return postage costs unless the item is faulty, damaged, or incorrect
in these cases, we will cover reasonable return delivery costs.
• We recommend using a tracked or signed-for service, as we cannot be held liable for items lost or damaged in transit.
Step 3: Inspection & Resolution
Once we receive your return, we will inspect the item within 3–5 working days. We will then:
• Issue a full refund to your original payment method (usually processed within 5–7 working days).
• Offer an exchange for an alternative product or a credit note (at your preference).
• Notify you if we are unable to approve your return and explain the reason.
4. Faulty, Damaged, or Incorrect Items
If you receive a product that is:
• Damaged or broken upon delivery
• Defective
• Different from the item you ordered
Please notify us within 48 hours of receipt. We will provide a full refund, replacement, or exchange at no extra cost to you.
We may request photos to verify the issue before proceeding.
Under the Consumer Rights Act 2015, faulty goods are covered for up to 6 years from purchase, and we will address valid claims in accordance with your statutory rights.
5. Skin Sensitivity & Reactions
Every skin type is unique, and even high-quality branded products may not suit everyone. If you experience redness, irritation, or an allergic reaction:
• Stop using the product immediately.
• Seek medical advice from your GP, pharmacist, or a qualified dermatologist if symptoms persist or are severe.
• Contact us to discuss your experience — while we cannot accept returns of opened/used items, we are happy to provide product guidance, recommend alternatives, or pass feedback to the brand manufacturer.
• We always recommend carrying out a patch test before full use, as advised on all product packaging and in our pre-purchase consultations.
6. Exchanges
Exchanges are subject to stock availability. If the item you wish to exchange for is out of stock, we will issue a refund or provide a credit note valid for 6 months.
7. Exceptions
• Gift Cards: Cannot be returned, exchanged, or refunded for cash, except where required by law.
• Customised or Made-to-Order Products: Not eligible for return unless faulty or incorrectly supplied.
8. Your Statutory Rights
This policy does not affect your legal rights under UK consumer law. If you have any questions about how your rights apply to your purchase, please contact us or seek advice from Citizens Advice.
9. Contact Us
For all returns, queries, or further information:
contact us via the website, telephone or at the Clinic.
Yoniqiue Skin Clinic and Spa reserves the right to update this returns policy at any time. Changes will apply to purchases made after the updated date is published.